To request a Return Material Authorization, please contact your Sales Rep or call 1(800) 699-9962 or fill out the form below.

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Warranty Information


  • VIG Solutions will pay shipping both way on RMA product

  • The Return Material Authorization (RMA) will be created the moment the customer submits the Serial Number of the unit to their respective Sales Representative; along with a brief description of any issues encountered

  • VIG Solutions will provide the best resolution at their discretion; either parts or replacement ( shipped in advance ) that will suit both parties

  • Parts Closet: With larger orders, spare-parts such as Optical Drives, Storage Drives, Keyboards and Mice, are provided for the duration of the warranty as a rotating stock. This helps to minimize down time in the event of any failures.


18708 Chrighton Castle Bend
Pflugerville, TX 78660 


Toll Free: 1-800-699-9962